Customer Service Representative I (Call Center)

About this role

: Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics. Job Responsibilities: Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be sp…

Required skills

• Customer Service
• Call Center Operations