Office Administrator

About this role

Company Description

SENNÉ is an industry-leading real estate advisory and investment firm headquartered in Boston, Massachusetts, with a team of more than 60 professionals specializing in residential and commercial real estate, property management, development, investments, and marketing.

Individually, we’re great. Together, we’re even better. At Senné, we’ve created a culture of specialization and teamwork. No matter the challenge, our experts have the experience and skills to help by creating highly customized services tailored for you.

We believe exceptional service starts with exceptional people. Our team collaborates across disciplines to deliver thoughtful, innovative solutions while fostering a culture built on hospitality, accountability, continuous improvement, and genuine care for one another. We are entrepreneurial by nature, team-oriented by design, and committed to creating outstanding experiences for our clients, colleagues, and communities.

Learn more at www.sennere.com and follow us on LinkedIn and Instagram @senne_co.

Position Summary

The Office Administrator serves as the operational right hand of SENNÉ's North Conway Residential Brokerage office. This individual is responsible for ensuring the office operates efficiently each day while supporting agents, clients, and leadership through exceptional operational, administrative, marketing, and transaction support.

Success in this role means creating an environment where agents can focus on serving their clients because they know the office is organized, responsive, and running at the highest level. This position requires someone who enjoys taking ownership, solving problems proactively, improving processes, and creating exceptional experiences for everyone who walks through our doors.

Schedule
• Part-Time: 8:45am - 12:45pm (flexible)
• Monday through Friday (flexible)
• In-office position located in North Conway, New Hampshire
• Occasional afternoon, evening or weekend attendance may be required for busy periods, company events, networking functions, training sessions, or community outreach.

Compensation

Hourly, commensurate with experience.

Primary Responsibilities

The Office Administrator is responsible for ensuring the successful day-to-day operation of the North Conway office, including:
• Overseeing the daily operations of the brokerage office.
• Opening and closing the office during designated business hours.
• Serving as the primary point of contact for clients, visitors, vendors, and incoming communications.
• Providing operational support to Residential Leadership and office management.
• Supporting agents with brokerage technology platforms, including BoldTrail, Cloud CMA, MLS, Canva, dotloop, Placester, and other company systems.
• Assisting agents with listing presentations, marketing materials, and branded collateral.
• Coordinating office marketing initiatives, social media campaigns, and local promotional efforts with the Marketing Department.
• Managing the onboarding process for new agents, including MLS transfers, technology setup, and office orientation.
• Maintaining accurate information across brokerage software and office management systems.
• Providing transaction support by reviewing documents for completeness, accuracy, signatures, dates, and compliance.
• Tracking office productivity and preparing reports for leadership.
• Coordinating with Accounting, Marketing, Property Management, and other departments to ensure seamless operations.
• Managing office inventory, including signage, lockboxes, office supplies, marketing materials, equipment, and business cards.
• Coordinating vendor relationships and office equipment maintenance.
• Managing incoming and outgoing mail and email correspondence.
• Organizing office meetings, recruiting events, training sessions, and company functions.
• Cultivating a collaborative, welcoming, and hospitality-driven office culture.
• Continuously identifying opportunities to improve workflows, streamline operations, and enhance the overall agent experience.
• Partnering with Residential Leadership to support office growth, operational improvements, recruiting initiatives, and strategic projects.
• Performing additional responsibilities as assigned.

What We're Looking For

We're looking for Someone who doesn't need to be told twice, who builds their own systems to stay ahead of deadlines, and who takes ownership of everything they work as if it were their own. You naturally anticipate what might occur, take pride and joy in creating exceptional experiences for clients, agents and colleagues. You are able to communicate effectively and professionally with the North Conway office as well as the other Senné offices. You love to build strong relationships through collaboration and trust. If you love checklists, hate loose ends, and want to be a critical part of a growing real estate and property management company, we'd love to hear from you.

Success in this position is demonstrated by
• Delivering exceptional service to clients and agents.
• Maintaining organized, compliant, and accurate files.
• Providing responsive operational and marketing support to agents and leadership.
• Creating an efficient, welcoming, and professional office environment.
• Successfully onboarding new agents.
• Continuously innovating office systems and operational processes.
• Building positive relationships across departments.
• Helping create a culture where agents enjoy coming to work and feel supported every day.
• Create a welcome environment for potential clients, clients and partner vendors.

Qualifications

Required
• One or more years of administrative, office management, marketing customer service, or real estate support experience is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Exceptional attention to detail.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Proficiency with Google Workspace, Canva and Microsoft Office.
• Ability to work independently while collaborating across multiple departments.

Nice to have
• Previous experience in a real estate brokerage.
• Experience using MLS, BoldTrail, Cloud CMA, dotloop, Canva, Placester, or similar real estate technology platforms.
• Experience working with or partnering with AI.
• Transaction coordination experience.
• Marketing or social media experience.
• New Hampshire Real Estate License (not required).

Note: Physical Requirements

This position requires prolonged periods of sitting and standing, frequent computer use, operation of standard office equipment, occasional movement throughout the office, and the ability to lift office supplies, marketing materials, or signage weighing up to 25 pounds.

Equal Opportunity Employer

SENNÉ is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Disclaimer

This job description is intended to describe the general nature and level of work performed by the Office Administrator. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may evolve as business needs change.

About

Founded in 2009 by William Senné, Senné has emphasized the importance of smart business decision-making and hiring top talent for each and every position, which has resulted in exponential growth in the firm’s capacity and sophistication. Today, Senné comprises 150+ practitioners of real estate finance, property management, marketing, construction, design, and planning, all working together to raise the bar on client satisfaction. Our unique composition enables us to offer elevated advisory services with a broader perspective on the real estate market for our clients and partners to ensure their dreams are our goals.

Senné is an industry-leading real estate advisory and investment firm headquartered in Boston, MA. Senné is privately held and comprises 60+ experts in residential and commercial real estate, property management, development, investments, marketing, and more. Leveraging the expertise of its diverse team, Senné creates innovative solutions for a wide array of clients, helping them achieve their most important goals.

Required skills

• Customer Service
• Microsoft Office