IT Systems & Digital Marketing Agent

About this role

IT Systems & Digital Marketing Agent

Position Overview

This position combines IT management, website development and management, and marketing/media execution, with primary responsibility for troubleshooting IT systems, maintaining internal technology infrastructure, and overseeing multiple company websites.

This role requires strong initiative, advanced problem-solving skills, and the ability to manage technical systems with minimal supervision.

IT Systems & Computer Infrastructure
• Oversee and maintain all internal computer hardware, operating systems, and business software environments
• Diagnose and resolve hardware, software, and connectivity issues efficiently to minimize downtime and ensure operational continuity
• Manage system access, licensing, and security policies through Microsoft 365 Admin Center
• Maintain internal access controls and secure documentation of system credentials and IT infrastructure
• Implement and enforce cybersecurity best practices to protect company systems and data
• Maintain and support network infrastructure including routers, switches, firewalls, and wireless access points
• Configure and optimize small business networks to ensure performance, reliability, and security
• Provide ongoing technical support across departments
• For anything out of scope, contact Jesse Miller for serious network needs – 636-208-4938

IT Onboarding, Offboarding & Asset Lifecycle Management

Own and manage the complete lifecycle of employee technology provisioning, including onboarding, equipment deployment, system configuration, repurposing, and termination security procedures.

New Hire Technology Provisioning
• Manage pre-start IT intake process, confirming hardware requirements, system access needs, IP phone setup, Microsoft 365 licensing (refer to New Hire Hive task), vendor portal logins (most logins can be found in the index here), and workstation configuration
• Coordinate procurement or reassignment of computers, monitors, docking stations, and phones
• Surface computers purchased through https://www.cdw.com
• Monitors and peripherals purchased through https://www.amazon.com
• Configure new devices including Windows Pro verification, domain joining, and standardized computer naming conventions
• Enforce required security standards prior to deployment, including antivirus activation, Windows updates, automatic update configuration, and removal of unnecessary software
• Create or update Active Directory logins using preferred employee naming conventions
• Log in through Microsoft Remote Desktop to access the server
• Install and configure core business software including FlyntLok, Hive, OneDrive, Chrome, Zoom, and QuickBooks (only applicable for the office and CLC manager)
• Configure Microsoft 365 accounts, including license assignment, group membership, and MFA enforcement
• Deploy and provision RingCentral accounts and Yealink devices as required
• Confirm vendor and finance portal access, granting temporary elevated permissions when necessary
• Oversee full workstation setup including monitors, peripherals, docking stations, and hardware verification
• Create Hive onboarding tasks and ensure employees receive system walkthroughs and required training resources

Asset Management & Repurposing
• Register all new computer assets through the New Asset Hive form, record serial numbers, and label equipment properly with tag IDs. This creates a task for the office to input into the asset database
• Maintain accurate tracking of all company computer assets
• Properly decommission devices, including Active Directory removal, secure wipe, and asset database updates
• Complete the Decommissioning Asset form when decommissioning computer equipment
• Manage equipment reassignment and update records accordingly

Termination & Security Offboarding
• Immediately secure systems upon employee termination, including password changes, session revocation, Active Directory disablement, and RingCentral deactivation
• Disable remote access tools and system permissions as necessary
• Coordinate Microsoft 365 account handling, including forwarding, aliasing, or deletion per management direction
• Reassign Hive tasks (Hive will prompt reassignment when removing a user)
• Reassign Zapier automations, CRM records, sales deals, phone queues, and voicemail monitoring
• Remove access from all internal and external systems including vendors, finance portals, Google, Amazon, Facebook, YouTube, website logins, and administrative roles
• Collect or reassign company equipment and update asset records
• Remove employee information from company websites and internal systems
• Maintain termination logs and audit shared credentials, ensuring MFA and active sessions are fully removed

Automation & Systems Integration
• Design, implement, and optimize automation systems using Hive, Jotform, and Zapier to streamline internal workflows and improve operational efficiency
• Build and maintain multi-step automation workflows that connect internal systems, company websites, and the CRM within FlyntLok
• Ensure website forms and lead capture tools route data accurately into FlyntLok and other internal platforms
• Monitor automation performance and troubleshoot integration failures or broken workflows to maintain reliable system functionality
• Maintain structured lead routing systems to ensure captured data flows efficiently to the appropriate departments
• Ensure clean, consistent, and accurate data flow between forms, FlyntLok CRM, and internal operational systems

Web Design & Website Management
• Build, update, and manage multiple company websites using WordPress and Elementor
• Sign-in information and process documentation can be found through on tango.com
• Maintain responsive website performance across desktop, tablet, and mobile devices
• Create and maintain used equipment listings on our used equipment website and Facebook Marketplace -instructions found on tango.com
• Photograph and capture video of used machines and/or mowers and publish updated listings online
• Add new content, update product pages, and improve site structure as needed
• Troubleshoot and resolve website-related issues
• Maintain website forms and system integrations
• Implement and manage SEO best practices, including metadata, keywords, and naming conventions
• Oversee ongoing website performance and continuous improvement

Marketing & Media
• Create and manage advertising campaigns with strong calls to action
• Coordinate with Sales Manager through a bi-weekly meeting to review inventory position, floor plan timing, promotional priorities, weather-related demand shifts, OEM incentives, and strategic focus on which equipment should be actively promoted — and which should not.
• Design campaign graphics using Affinity Photo and Affinity Publisher
• Affinity file archive located in the Marketing folder on OneDrive
• Develop persuasive ad copy ending with a clear call to action
• Develop and execute social media strategies
• Coordinate social strategy with Sales Manager when applicable
• Post and manage content across social media platforms
• Familiarize how leads are submitted through website and social platforms (Jotform → Zapier → FlyntLok)
• Track lead-to-sale conversions and evaluate marketing performance (refer to monthly marketing expenses spreadsheet)
• Increase brand awareness by posting social media and video content
• Use tools such as Buffer to post to multiple social channels simultaneously
• Update marketing materials such as flyers, promotional graphics, and sales assets
• Maintain marketing calendar for promotions and campaigns (refer to Promotional Calendar and recurring yearly Hive tasks)
• Submit co-op forms monthly for reimbursement for any relevant advertising spend.
• Analyze performance data and metrics to improve marketing effectiveness (refer to Google Analytics dashboard)
• Collaborate with Service, Sales, and Parts departments to ensure coordinated messaging and brand consistency
• Collect and input data for weekly marketing meeting (found in SEO report)
• On the first Tuesday of every month, collect and input data into the monthly marketing expenses spreadsheet

Pay: From $40,000.00 per year

Benefits:
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Required skills

• Cybersecurity
• QuickBooks
• CRM