DYNIK

Salesforce Service Cloud / Contact Center Architect

Xoriant Corporation

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About this role

We are seeking an experienced Salesforce Service Cloud / Contact Center Architect to support a large-scale transformation of a global retail organization's Contact Center environment. The architect will play a key role in the modernization and migration of the existing Oracle-based Contact Center platform to Salesforce Service Cloud , helping define the target architecture, integration strategy, migration approach, and overall Salesforce solution. The ideal candidate will have deep hands-on exp…

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Required skills

  • Oracle
  • Call Center Operations
  • Salesforce

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